Housekeeping Performance for Professional Skills - myassignmenthelp

Question: Discuss about theHousekeeping Performance for Professional Skills. Answer: To Mr. Guillaume Resort Manager Company Subject: Action Plan Suggesting Recommendations Regarding Housekeeping Low Score Dear Sir, This is to inform you that I regret the recent low ratings and negative reviews our company has been receiving since the last few days and I understand the present inability of the housekeepers to offer satisfactory service to the consumers. However, it is clearly evident that despite all the efforts, most of the housekeeping staffs are unable to perform their duties properly. I am glad to inform you that I have been able to chalk out an action plan that can solve the problem. In order to enhance and groom the professional skills of the employees, I suggest am action plan, which I wish to be implemented within a couple of days. Kindly go through the action plan attached below and approve the same so that it can be implemented with no further delay. In case of any further assistance, do not hesitate to contact me. Thanks and Regards Name Designation 14.8.17 Action Plan: Action Type Action Objective Time-Scale Resources Arrange an interactive discussion with the housekeepers explaining them about the low ratings, and announcing incentives on good ratings and reviews. This will help the management authority remind the employees about the importance of client satisfaction in business, as well as to motivate them to satisfy the employees as much as possible. 6 months Time Money Soft skill employee training will be provided to the employees so that they can keep on interacting with the clients and the clients also find them approachable. This will develop the soft skills of the housekeepers such as their communication skills making them more guest-friendly and approachable to the visitors. This will help in improving the performance of the housekeepers. 2 months Money Training Providing Organization Time management training program to help the housekeepers accomplish all their tasks without missing out on the most urgent duties they are required to attend. This will help the housekeepers stay learn to manage the time more efficiently and work productively helping them to handle emergencies in time. 1 month Money Time Training Providing Organization Senior employees for in-house training. Professional training should be organized for the employees so that the employees can learn to serve the clients better. This will help the employees cater to the varying needs of the visitors in the most effective way, by providing them guest service, luggage service, emergency guest service round the clock, as and when required. 2 months Money Training Providing Organization